Communication is vital in any business and these days telecommunication has become an inevitable part of it. Most of the business concerns make use of larger professional telephone system for maintaining contacts with the clients, making purchases or sales and for providing better customer service. For enhancing the communication process, they take services like call forwarding as part of their business phone plans. These services have a number of benefits and prove helpful to the business firms.
Basically call forwarding is a process by which the incoming telephone calls would be routed to another desired point of termination. That point would be any extension number in the office, sometimes a handheld or portable device like a cell phone or even to some other landline number. The most important attraction of call forwarding is that it makes sure that no important calls are being missed when they are unavailable at the location where the telephone number usually exists.
These days the call forwarding facility is often included as basic package for most of the business and even residential landline services. Sometimes, the subscribers are allowed to activate cellular call forwarding services. If the cell phone number is facing any problems, then the subscriber can route the call to any other desired number till the problem is resolved. Even the landline service providers are able to divert the calls at the request of the customer or if some snag with phone equipment occurs.
There are many benefits in using the call forwarding services especially for the business people. One of the main benefits is that even when the main persons are not physically present at the office, they can attend the calls that come for them. This is because an office phone call can be forwarded to an employee's cell phone, landline or any other numbers desired. In larger systems, the call forwarding would be routed to a series of numbers until it is answered. Thus the employee would be able to speak to the customers directly, answer their questions and provide information as long as he is within reach to speak.
The next main advantage of call diverting is that it prevents callers from being exposed to a voice mail message. This would depend upon the increased availability of the employees. There are situations where the callers would not find it comfortable with voice mail and would not feel confident in leaving the message. Moreover they would want to get a response promptly. By using call forwarding system, an employee would have multiple numbers through which he can set up persona voice mail message specifically on cell phone. Portability is yet another benefit of using call forwarding. The call diverting routes phone calls thereby increasing mobility without losing communication. The employees are not at the risk of missing important calls even if they are away from the office for long or short period.
As the business firms would have different numbers, they can expand their presence by forwarding calls to the same central location from many places. When the customer calls a local or toll free number, the call is routed to the main phone line. This is most preferred by customers than making a long distant call. Also it gives an impression that the business is right at the reach and is technologically up to date.